contact us

Use the form on the right to contact us.

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425 Hayes Street
San Francisco, CA 94102
United States

Shipping Info

 

Shipping Info

Rand + Statler offers complimentary UPS Ground Shipping in the Continental USA (contiguous 48 states, excl Alaska and Hawaii). For customers shipping to Hawaii and Alaska, please select UPS 2 Day Air and UPS Next Day Air Saver.

Ground – $0: 
5-7 business days

3 Day Select – $20: 
3 business days 

2 Day Air – $25: 
2 business days

Next Day Air Saver – $36: 
The next business day

Unfortunately we are unable to deliver to APO/FPO addresses, as well as P.O. Boxes.

 

International Shipping

We ship all international orders via USPS Global Express Mail. The $39 shipping cost is automatically charged to your order, even if you choose other methods of shipping during checkout.

At this time, shipping promotions do not apply to international shipping. All international orders are subject to possible customs delays, so please plan accordingly.

Please Note: Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient’s responsibility. Please contact your local customs office for further information. If the order is a gift, the package is marked “Gift,” but the cost of the item is still recorded on the customs form. Customs authorities require us to state the value of the gift item directly on the package.

Countries we ship to:
Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, South Korea, Monaco, Netherlands, New Zealand, Norway, Russia, Singapore, Spain, Sweden, Switzerland, Taiwan, United Kingdom.
 

When will my order be shipped?

Orders placed Monday to Friday (excluding holidays) before 1:00pm PST will begin processing that day. Orders placed after 1:00pm PST will begin processing the following business day.

If the merchandise you have selected is not in stock, a customer service representative will contact you within 24 hours.
 

Refused Shipments

If you refuse any shipments from Rand + Statler, you are responsible for the original shipping charges, any duties, taxes, and or customs charges that are incurred in the package (for both original and return shipments), and the cost of returning the package to Rand + Statler. This amount will be deducted from your merchandise refund.
 

Can I ship my order to multiple addresses?

Currently, your order can only be shipped to one location. If you have gifts that require shipping to several different addresses, please place separate orders for each shipping destination.
 

What happens if my order is lost in transit?

Risk of loss and title for merchandise purchased by you passes to you upon our delivery to the carrier. In the event of merchandise damage or loss during transit, it is your responsibility to file a claim with the carrier.