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425 Hayes Street
San Francisco, CA 94102
United States

Return Policy

 

Returns & Exchanges

Click here for a printable PDF of our Return/Exchange Form.

We want you to be fully satisfied with your purchase from us. If you need to return an item, please note that all items must be returned in the condition that they were received, NOT WORN, ALTERED OR WASHED, and with ALL TAGS ATTACHED.

If these conditions above are met, and the item is in perfect re-sellable condition, you can return regular priced merchandise within 14 days from the day you receive the goods for a full refund or exchange, minus the shipping charges.

We do not refund shipping charges.

Exchanges
Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. 

Footwear
Upon receiving your shoes, check the sizing by trying them on indoors, on a carpeted surface, so as not to blemish the soles. We do not accept returns or exchanges on shoes that are scuffed, marked, or worn.

Footwear returns and exchanges must include the original designer shoe box, undamaged and free of postal labels. Footwear returns without the original designer packaging will not be accepted. 

Final Sale Items
Final Sale items cannot be returned or exchanged. If we receive a returned Final Sale item or items, the package will be returned to you, a customer service representative will notify you via email, and you will not receive a refund.

The following categories are final sale:

Clearance Sale Items. Any item marked down 50% or more is considered a clearance sale item.
Lingerie. Bras, panties, and shapewear.
Beauty Products. All cosmetics, skin care, and fragrances are final sale. If the product causes an allergic reaction, you can return or exchange the product within 30 days of the original purchase date.
Special Orders.
 

Defective or Incorrect Merchandise

If you believe that you have received defective merchandise or were shipped incorrect merchandise (style, size, color), you must notify us within 3 days of receiving the product to be eligible for a refund. There are no exceptions. We do not manufacture our products and we do not offer any warranty.
 

When will my credit card be refunded?

Once your package has been received by us, your refund will be processed within 5 business days. You will be notified via email at the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. Allow up to two billing cycles for a refund to appear on your credit card statement.